Privacy Policy

Hello, thanks for choosing Movem.

We’ve been working hard to make our Privacy Policy as readable and clear as possible. The following explains what data we collect, why we collect it and what we do with it. We’ve also included information on the rights you have to manage your data.

1. We are Movem.

We are Movem LTD ("we", "us", "our" or “Movem”). We provide tenant referencing services directly to agencies, landlords, and as a licenced service to other companies.

The following sets out how we will use, and protect, your personal data. We are committed to protecting your information and ensure that all policies and procedures followed are done so in accordance with the principles of the Data Protection Legislation.

2. We are the Data Controller

The Data Controller is a person or organisation that determines the purposes and the manner in which any personal data is processed. We are the Data Controller for all activities carried out by Movem.

3. This is how we collect, use and store your information

We will only use your information where we are allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it. We will never collect sensitive information about you without your explicit consent.

Specific use of your data will be detailed within the terms and conditions of the service you are engaging with prior to your information being collected. This may include:

  1. Collecting tenant’s personal information for the purposes of conducting a tenant reference. This includes both data provided by the end-user, and results provided by Credit Reference Agencies. We will store this data for no less than 6 years. This enables us to keep accurate records of business transactions, and allows the records to be used in any potential legal claims or complaints.
  2. Customer business accounts, including landlords, letting agencies, property managers and other property businesses and organisations. We will need to collect sufficient information to create your account. All our customer records will be retained whilst your account is active and for a period of not less than three years from the date your account is closed.
  3. As part of a recruitment process, you may be asked to provide sensitive information. If you have an unsuccessful employment application we will retain your information for a period not less than six months. If your employment application is successful we will retain your information throughout your employment with us and for a period not less than six years following employment termination.
4. Marketing

You are in control of how we use your information for marketing. We will only contact you if you have agreed it’s okay. Then, we might use your information to tell you about products and services that could interest you.

5. How we secure your information

We have adopted suitable technologies and policies to ensure that the personal information we hold about you is suitably protected. We’ve taken steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential.

6. These are your rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

  1. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.
  2. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch.
  3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us.
  4. The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us.
  5. The right to restrict processing. ou have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further.
  6. The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions.
  7. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.
  8. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.
  9. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above.
7. Changes to our privacy policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email.

This privacy policy was last updated: 24/05/2018

8. Contacting us

If you have any queries, concerns, or complaints about how we have processed your information, you can raise these directly to our Data Protection Officer using any of the following methods:

Post: Movem, 21-22 Old Steine, Brighton, BN1 1EL


Any complaints raised will be investigated thoroughly and a full detailed response provided to you. If you remain unhappy with the outcome of your complaint you have the right to raise this further with the Information Commissioner’s Office (ICO) . The ICO can be contacted via any of the following methods:

Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113